Instant Replays

Instant-Replays Marketing Company

Using state-of-the-art audio/video technology, Instant-Replays has a proven track record of helping companies of all sizes measure sales and improve customer service for over 10 years. Clients – including property management companies, home builders, senior living communities, automobile dealerships, Tire and Automotive Service, hotels and restaurants, retail stores, and more – all benefit from our collective expertise in:

  • Sales & Marketing
  • Training & Staff Development
  • Customer Satisfaction
  • Human Resources

If you want to enhance your team’s performance by seeing and hearing exactly what your customers do, we hope you’ll hire Instant-Replays. 
We are the award-winning industry leader, after all.

Instant-Replays is a member of: National Home Builders Association and the National Apartment Association. We received the 2010 MAME Awards on Best Video/CD/DVD Promotion. 

nahb national association of home builders  naa national apartment association    award

Why choose us? The Instant-Replays difference. 

Anyone can utilize audio and video equipment to tape and view the performance of his or her sales people.  The truth of the matter is, that’s exactly what you get, a tape.  Most performance reviews are used for punitive measures.  These measures do nothing to motivate, improve morale, or improve the performance of your sales team.

From the start, the program offered by Instant-Replays is set as a positive improvement opportunity for individuals and the entire team.  The employees are informed that they will be participating in a program of audio and video training.  They will sign up to participate.  This sets the stage for a positive experience.

After production, a portfolio for the employer will be developed that includes:  the actual performance on tape, a report card to be utilized to rate the employees performance based on the sales objectives provided to Instant-Replays by the employer.  Additionally, Instant-Replays will record and provide record of follow up from the employees after the shopping experience.

The difference is the positive approach of the program, coupled with the solutions that are offered by Instant-Replays and its affiliate Full House Marketing.

Meet our personnel 

Mark A. Bray - President and Owner
Bringing a solid business background to the team, Mark has developed, trained, and managed sales teams in excess of 150 employees. He offers 20 years of sales, marketing, advertising and video production expertise; and has a Bachelor of Science degree in Business Management from UNC-Wilmington and an MBA from UNC-Chapel Hill.

Janice Bowles - Production Manager
Jan has been apart of the Instant-Replays team since 2005. As Production Manager, Jan assists clients with needs assessment, equipment requirements, production coordination, and delivery of the final product. Her attention to detail ensures the right shopper and equipment for each production, ultimately saving clients time and money. She is the “go-to” individual for all things technical at Instant-Replays and “wears many hats” within the business in order to ensure success.

Click for more information on our sister company: Mark Bray Enterprises. Or eMail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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