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| Our property management division decided to implement audio-taping as a
training tool for our leasing consultants. Since exceptional service is our hallmark, we strive to anticipate our customers' needs.
Instant-Replays helps us maintain the level of quality that we expect of our associates and is appreciated by our customers.
Instant-Replays provides prompt and professional service. —Coleen Fairclough Director of Marketing and Training, Marsh Properties Last night, I viewed the shop of my sales person, and it was great. Very clear...this is going to work out wonderfully! Thanks. —Marilyn Gervais VP Anderson Homes, Raleigh, North Carolina Once my Sales Consultants and I viewed the video, we were able to pin-point areas that needed addressing, and formulate a plan for improvement. Perfect... —Karen Rullman Sales Coach, David Weekley Homes, Raleigh Division |
ABOUT US Instant-Replays, Inc. Performance shopping with a positive difference. Renowned football coach Bill Parcels is reported to have said, "You are what your record says you are." Any good coach knows that having players view their play-by-play video footage is as important to improving performance as practice drills. Instant-Replays and our audio/video performance shopping program can provide the performance-enhancing difference you need to help propel your sales team to the next level. Instant-Replays' clients have ranged from small family-owned businesses to large corporations. The principals at Instant-Replays have extensive experience in sales, leasing, property management, training, staffing, marketing — and myriad business skills that you can utilize to help improve your sales team's performance. |
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| Jodi Bray, president and owner, brings more than 16 years of experience in property management. From leasing consultant
to regional manager for a large property management company, she was later hired by Marsh Properties as director of marketing
and training. She relocated to Raleigh, North Carolina, where her real estate and property management, marketing, and training
background led her to fill a niche and incorporate Instant-Replays. Mark A. Bray, vice president and owner, offers more than 20 years of sales and marketing expertise. He has developed, trained, and managed sales teams in excess of 150 employees. Additionally, with a Bachelor of Science degree in business management from UNC-Wilmington and Masters degree in business administration from UNC-Chapel Hill, Mark brings a solid business background to the team. Who can benefit from the Instant-Replays program? Virtually any business that utilizes a sales or customer service staff. Among them: apartment owners, home builders, automobile dealerships, hotels, banks, restaurants, and retail stores, for starters. Instant-Replays uses the latest in audio and video technology to ensure you see and hear exactly what your customers see and hear. This affords you the opportunity to use actual examples to help enhance the performance of your sales team — and ultimately — your entire organization. |
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Office: Toll Free 1-888-460-SHOP Raleigh area: 919-861-4541 Fax: 1-919-861-4542 |
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